March 30th, 2018
RUPA Members: Enhanced mobile web experience for united.com
Starting March 29 we’re introducing a new mobile version of united.com. The new mobile site will offer our customers and employees a smoother and more efficient experience when navigating our website via their smart phones. The new mobile site features a refreshed home page and enhanced flows, offering the following improvements:
- Optimized smartphone design consistent with other digital channels
- Supports bookings from the U.S. and Japanese points of sale, with Japanese as a translation option
- In addition to viewing reservations, users can create and change revenue flights as well as MileagePlus award bookings
- FareLock is available, allowing customers to hold a new revenue or award booking for ticketing at a later time
- Ability to review MileagePlus account information
- Ability to consistently deliver weather and service alerts via homepage
- Full check-in and flight status functionality
The new mobile website allows customers and employees a more seamless experience anywhere they go. “We want to ensure our customers can reach us whenever and wherever they need us,” said Principal Business Analyst Karla Padbury. “While we already have an excellent mobile app, we recognize that not all customers have access to it for a variety of reasons, and they choose to connect with United via a browser on their mobile devices. We’re excited to provide these customers with a mobile-friendly site that allows them to conveniently manage their travel plans.”
Retired United Pilots Association
Phyllis Cleveland, Eblast Coordinator
P.O. Box 400 Vineburg, CA 95487 -0400
