October 19th, 2017
RUPA Members: From RUPA President Bob Engelman
Latest travel news from the company’s website – 30 minute cutoff for most new bookings!
Effective Oct. 19, customers will need to create or change their revenue tickets and MileagePlus award bookings at least 30 minutes ahead of scheduled departure on all self-serve booking channels. This change also applies to employees traveling on Employee Discount 20 tickets. This change does not apply to space-available or company business bookings. We’re making this change in response to feedback from Airport Operations employees who noted that reducing last-minute bookings made by customers who have no possibility of making their flights (due to traffic or airport security or other delays) will enhance their ability to serve our customers and manage the departure management lists toward the end of the check-in process. New alerts in most booking channels will inform customers when the 30-minute cutoff is approaching or has been reached. In certain situations, Contact Centers employees will be able to book customers within 30 minutes of scheduled departure; reservations employees should refer to their department communications for additional information. Customer service representatives at the gates who are working in-person with customers will also be able to complete bookings and changes. Some exceptions to this 30-minute policy will remain (e.g., a 24-hour cutoff for customers with billing addresses in Argentina, Brazil, India South Korea and Vietnam).
Retired United Pilots Association
Phyllis Cleveland, Eblast Coordinator
P.O. Box 400 Vineburg, CA 95487 -0400
